We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for a store credit, an exchange, or for a full refund. All items must be returned unworn and in their original condition. Please note that all resized items are final sale and can not be exchanged or returned for a refund. Please note that shipping and handling fees are non refundable as well.
If you would like to request a return, please contact us within 7 days of receiving your order and we will issue you a return authorization number. Once your RA number has been approved we will provide you with a prepaid return shipping label to ship your item back to ESQUELETO. Once we have received your returned item and can insure that the item has been unworn and in its original condition, we will issue you a full refund, excluding the original shipping and handling fees.
Our in-store return policy differs from our online return policy.
You are accepting the terms and conditions of our policies by using the ESQUELETO website. Please e-mail firstname.lastname@example.org with any questions or concerns you might have.
The United States and international copyright laws protect all of the content of our web site (including logos, text, graphics, icons, images, and software), which is the property of ESQUELETO or our suppliers. You may electronically copy and print hard copies of pages from this web site solely for non-commercial, personal purposes related to shopping with shopesqueleto.com. Any other copying of our web site is strictly prohibited without our prior written consent.
Some of the links on Shopesqueleto.com may lead to web sites operated by other third parties. The content, information, and activities of these websites is out of our control and ESQUELETO does not endorse or assume any responsibility for these web sites.
We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
You must receive our expressed, written permission in order to use the trademarks, logos, service marks and trade names of ESQUELETO and our affiliates.
Any comments or other submissions sent to us will be deemed non-confidential, except for information necessary to place an order, and shall be the property of ESQUELETO, including worldwide rights in all intellectual properties.
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue through our contact page.