Online Return Policy

We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for a store credit, an exchange, or for a full refund. All items must be returned unworn and in their original condition. Please note that all resized items are final sale and can not be exchanged or returned for a refund. Please note that shipping and handling fees are non refundable as well. 

If you would like to request a return, please contact us within 7 days of receiving your order and we will issue you a return authorization number. Once your RA number has been approved we will provide you with a prepaid return shipping label to ship your item back to ESQUELETO. Once we have received your returned item and can insure that the item has been unworn and in its original condition, we will issue you a full refund, excluding the original shipping and handling fees. 

If you have any questions or concerns please feel free to contact us either by email, shopesqueleto@gmail.com, or by phone, 510 629 6216.

In-Store Return Policy

Our in-store return policy differs from our online return policy.

We do not offer refunds for items purchased at our store locations. If you would like to return goods purchased through one of our physical stores, you may do so for exchange or store credit only. Please contact one of our retail locations to process the return in either our Oakland location: 510 629 6216, or our Los Angeles location: 213 947 3508. We are happy to assist with exchanges or returns, as well as shipping the item back to us.

Terms of Use

You are accepting the terms and conditions of our policies by using the ESQUELETO website. Please e-mail shopesqueleto@gmail.com with any questions or concerns you might have.

Copyright 

The United States and international copyright laws protect all of the content of our web site (including logos, text, graphics, icons, images, and software), which is the property of ESQUELETO or our suppliers.  You may electronically copy and print hard copies of pages from this web site solely for non-commercial, personal purposes related to shopping with shopesqueleto.com. Any other copying of our web site is strictly prohibited without our prior written consent.

Outbound Links

Some of the links on Shopesqueleto.com may lead to web sites operated by other third parties. The content, information, and activities of these websites is out of our control and ESQUELETO does not endorse or assume any responsibility for these web sites.

Errors & Inaccuracies 

We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Trademark Use

You must receive our expressed, written permission in order to use the trademarks, logos, service marks and trade names of ESQUELETO and our affiliates.

Liability Disclaimer

With respect to this web site, we make no representations or warranties, express or implied. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

No Confidentiality

Any comments or other submissions sent to us will be deemed non-confidential, except for information necessary to place an order, and shall be the property of ESQUELETO, including worldwide rights in all intellectual properties.

California Law

By visiting our web site, you agree that the laws of the State of California will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Thispolicy was last modified on September 28, 2015.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue through our contact page.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.